Where user experience narrative fits into design thinking

Versión en Español en Medium en la publicación de Idean Spain:
I recall some time ago I was exposed to a visual thinking workshop where a talented illustrator listened to participants detailing their pain points on a project and simultaneously drew sketches of what was discussed on a whiteboard. To me, it seemed magical. She was able to capture the essence of the discourse visually and breathed life into something normally dull. The participants were captivated. It was a huge success and allowe…

Click here to view the original article.