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To Win Customer Loyalty, Make Customers Feel Valued, Appreciated and Respected

Home / Stock Analysis / To Win Customer Loyalty, Make Customers Feel Valued, Appreciated and Respected

To Win Customer Loyalty, Make Customers Feel Valued, Appreciated and Respected

03 Nov Stock Analysis

Each year, Forrester surveys nearly 90K US adults as part of our CX Index annual benchmark study. (See Figure 1). Perennially, we find that emotion has a bigger sometimes far bigger impact on customer loyalty than effectiveness or ease. The question naturally…

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