To Win Customer Loyalty, Make Customers Feel Valued, Appreciated and Respected
Each year, we find that emotion has a bigger impact on customer loyalty than effectiveness or ease. This blog…
European organizations struggle to attain diversity in their CISO leadership roles
Written with Zaklina Ber, Senior Research Associate, Forrester Forrester analyzed the career backgrounds of 168 CISOs with public…
Qualtrics’s $1.125B Acquisition of Clarabridge Upends the Customer Feedback Management Market
Last evening, Qualtrics announced that it’s acquiring Clarabridge in an all-stock deal worth $1.125 billion. This is a great…
Qualtrics’s $1.125B Acquisition of Clarabridge Upends the Customer Feedback Management Market
Last evening, Qualtrics announced that it’s acquiring Clarabridge in an all-stock deal worth $1.125 billion. This is a great…
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