Crypto exchange Kraken is facing an extortion attempt by a criminal group that threatens to release videos purportedly showing access to internal systems containing client data, the company said Monday.

The Wyoming-based firm said it identified and shut down two instances of inappropriate access tied to individuals within its support team, each involving limited client data.

“Our systems were never breached; funds were never at risk; we will not pay these criminals; we will not ever negotiate with bad actors,” said Nick Percoco, chief security and information officer of Payward and Kraken, in a post on X.

The first incident came in February 2025, when Kraken received a tip about a video circulating on a criminal forum. An internal…