When a customer pays in crypto, the blockchain shows money leaving their wallet. Yet the online store still marks the order as unpaid. Suddenly, a routine sale becomes a support ticket. Someone has to find the transfer while the customer wonders where their money went.
This is a risk many e-commerce operators and subscription businesses don’t account for when considering crypto payments. What should businesses do when a transaction goes wrong?
The question is becoming more urgent. Visa reported in October that business and commercial programs accounted for nearly 17% of stablecoin-linked card volume so far in fiscal 2026. This signals growing business use of crypto.
