TradingKey – On the second day of the Dreamforce conference in San Francisco, Salesforce (CRM) experienced an outage in parts of its cloud software suite, leaving customers unable to access services properly. This software leader, which builds its core narrative around “customer relationship management,” suffered a service availability issue right in the middle of its key showcase window for clients.

Incident tracking information on Salesforce’s status page showed that the issue first appeared at 7:50 UTC, or 3:50 a.m. EDT. The service prompt at the time stated that customers across the company’s three major operating regions might be affected, primarily concentrated in the United States, manifesting as severe access latency,…