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Banks and Front-Line Teams Must Prepare for Crypto Questions

Banks and Front-Line Teams Must Prepare for Crypto Questions

For credit unions and financial institutions in general, cryptocurrency and stablecoin strategies may be hatched in the executive suite, but success might hinge at the branch counter and in the online chat.

A member asks whether they can move money into a stablecoin wallet. Another wants to know whether crypto transactions are supported. A third has read headlines about new legislation and wants to know what their institution plans to do.

Those conversations land first with employees who have not traditionally owned digital asset relationships.

The implications for credit unions emerge from the PYMNTS Intelligence report “Digital Currency at the Credit Union: The Gap Between Interest and Access,” a collaboration with Velera. The…

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