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The cryptocurrency industry appears to have a narrative problem.

The story it tells is about speed, innovation and a financial system rebuilt from scratch. The story it hasn’t figured out is what happens when an ordinary person makes an ordinary mistake, and there’s no one to call.

That disconnect was at the center of the latest “From the Block” podcast, where PYMNTS CEO Karen Webster and Citi Global Head of Digital Assets for Treasury and Trade Solutions Ryan Rugg sat down with Andrew Balthazor, associate and co-lead of the crypto asset disputes team at Holland and Knight LLP.

While all three covered the regulatory landscape, it was Balthazor, a lawyer who spends his…