How distributors can invest in frontline talent
Talent shortages, rising labor costs, and high turnover rates are rising challenges for distributors. Despite these issues, many companies still view their workforce as an expense rather than an asset. They should think more strategically about talent. On average, frontline labor accounts for more than 70 percent of a distributor’s direct investments. Top-performing distributors invest even more (Exhibit 1). Getting these investments right can enhance operational efficiency, accelerate growth, improve service levels, and generate a competitive edge over peers.
McKinsey recently took the stage at the National Association of Wholesaler-Distributors (NAW) CEO Roundtable to discuss the talent-related challenges organizations…
