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Rappi’s poor service opens the door for competition, but users aren’t leaving yet

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Rappi’s poor service opens the door for competition, but users aren’t leaving yet

It was the height of the pandemic last year in May when Paulo Camacho, a 46-year-old psychiatrist, decided to take Mothers Day off. Camacho isolated at his home in Bogotá, an urban jungle of around 11.2 million people, confined in what would become one…

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